Frequently Asked Questions

Please go through FAQs mentioned below before reaching out to our customer support team.

Contact Us

Aalap Inc.

Ground Floor 8, Madhvi Shopping Center, Swastik Cross Road Corner, Ahmedabad - 380009

WhatsApp Chat Support Number

11AM to 7PM | Monday to Saturday

+91 98981 90069

You can send us an email on aalapincorp@gmail.com

Contact Us About us

Shopping Information

How do I cancel my order?

How do I find a replacement accessory for the product I have?

How do I find out model number of my product for which I want to order an accessory?

How do I place my order?

Order Related

How do I know that my order is successfully placed?

How do I know that my order is dispatched?

Delivery Related

Are there any additional courier charges or taxes applicable?

What are shipping charges applicable on orders?

 Who are the shipping partners and how do I track my order?

Returns and Cancellations Related

How do I return my order?

The product is incorrect and I have not used the product and it is as fresh as new. Is there a Return or Replacement Policy in that case?

How do i replace my order?

Why am I asked to ship the product back or charged for reverse shipping?

Other Queries

How does this website ensure safety of online payment transaction?

What is the warranty on replacement spares?

What should be done if the payment fails but amount is deducted from my account?

My query is not listed under FAQs, what should I do?